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Return Policy

  1. Any shippable items booked at site can be returned within 7 days of receipt for a full refund.
  2. They must be returned, at the customer’s expense, unused, unsealed, untampered and in their original packaging.
  3. There is a 30% restocking fee for returned items.
  4. Custom items are non-returnable.
  5. Orders cancelled after the item has shipped are subject to all standard return policies.
  6. You must accept delivery.
  7. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 30% restocking fee will apply.
  8. We will honor all damaged and incorrect orders. To qualify for a return please see the following:
    1. Items should be unused and in original packaging.
  9. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item.
  10. Please note that this does not apply to items received as gifts or gift coupons. If you return a gift/coupon, the purchaser will not receive a refund.
  11. All credits will be given after receipt of merchandise with and after approval by our inspection team (our listed partners). The decision of our inspection team will be final when accepting return of merchandise.
  12. Shipping costs will not be refunded by our partner pharmacies unless the item is being returned because it is damaged or defective. Return shipping charges are the responsibility of the customer.
  13. You may use the shipping carrier most convenient for you.
  14. Use a secure shipping method to send the item so that it can be traced through the website/portals of the shipping services provider.
  15. Curemetric or their partners are not responsible for items lost during shipping, and cannot process your return until the item is received.
  16. To return a product, the above conditions must be met.
  17. In addition, we require that all returns follow these instructions for proper processing.
    1. Contact customer care at to request a Return Authorization Number (RA). Items received without an RA will not be credited.
    2. Our offices/registered partners/original shipping entity must receive items within 7  days of an RA# being issued and in good condition and order.
    3. Contact customer care with tracking number.
  18. Cancellation:If you decide to cancel your order after it has shipped the above return policy applies.

In case of any queries, you may also write to