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CureMetric

Privacy Policy

CureMetric Technologies Private Limited (“us”, “we”, or “CureMetric”, which also includes its affiliates) is the author and publisher of the internet resource www.curemetric.com (“Website”) on the world wide web as well as the software and applications provided by CureMetric, including but not limited to the mobile application ‘CureMetric’, and the software and applications of the brand names ‘CureMetric Ray’, ‘CureMetric Tab’, ‘CureMetric Reach’, ‘Hello’, and ‘Health Account’ (together with the Website, referred to as the “Services”).

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink https://curemetric.com/privacy (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

  • 1.WHY THIS PRIVACY POLICY?

    This Privacy Policy is published in compliance with, inter alia:

    This Privacy Policy states the following:

  • 2.COLLECTION OF PERSONAL INFORMATION

    Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by CureMetric. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

    The information collected from you by CureMetric may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

    “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

    The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

    CureMetric will be free to use, collect and disclose information that is freely available in the public domain without your consent.

  • 3.PRIVACY STATEMENTS
  • 4.CONFIDENTIALITY AND SECURITY
  • 5.CHANGE TO PRIVACY POLICY

    CureMetric may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way CureMetric treats User’s personally identifiable information, or in the Privacy Policy itself, CureMetric will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@curemetric.com to deactivate your account. Unless stated otherwise, CureMetric’s current Privacy Policy applies to all information that CureMetric has about you and your account.

    If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

  • 6.CHILDREN'S AND MINOR'S PRIVACY

    CureMetric strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the CureMetric Website and Services are not intended for use by minors, CureMetric respects the privacy of minors who may inadvertently use the internet or the mobile application.

  • 7.CONSENT TO THIS POLICY

    You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to CureMetric using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

  • 8.ADDRESS FOR PRIVACY QUESTIONS

    CureMetric Pvt Ltd
    1st Floor, ANV Arcade, Kavuri Hills Rd,
    CBI Colony, Jubilee Hills, Hyderabad, Telangana 500033

SCHEDULE

Indicative List of Information by Nature of Service
  • 1.End-Users using the Website by registering for an account on the Website or ‘CureMetric’ mobile application:

    You can create an account by giving us information regarding your [name, mobile number, email address], and such other information as requested on the End-User registration page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.

    Against every Practitioner listed in curemetric.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by CureMetric, and the records of such calls are recorded and stored in CureMetric’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, CureMetric hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.

  • 2.End-Users using the Website without registering for an account on the Website or ‘CureMetric’ mobile application (i.e., ‘Guest’ End-User):

    You can use the Website without registering for an account, but to book an appointment, you may be asked certain information (including your [mobile number], and such other information as requested when you choose to use the Services without registration) to confirm the appointment.

    Against every Practitioner listed in curemetric.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by CureMetric, and the records of such calls are recorded and stored in CureMetric’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, CureMetric hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.

  • 3.Practitioner availing of the free listing service on the Website or ‘CureMetric’ mobile application by registering for an account:

    As a Practitioner, you may be required to provide us with information regarding your [name, mobile number, email address], and such other information as requested on the Practitioner registration page to create an account. CureMetric may send email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments or other interactions with you, if such interactions have been facilitated by CureMetric.

  • 4.Practitioner availing of the free listing service on the Website or ‘CureMetric’ mobile application without registering for an account:

    As a Practitioner, you may avail of the listing service without registering for an account by providing information regarding your [name, mobile number, email address], and such other information as requested by any of CureMetric’s employees or agents who contact you in person or by telephone. In such event, CureMetric will maintain this information if and until you choose to register for an account, for which CureMetric may contact you from time to time. CureMetric will, after such information is collected from you, send you a confirmation email confirming the information provided and the fact that you will be listed on the Website. In the event you do not wish to be so listed on the Website, please inform CureMetric immediately at support@curemetric.com

  • 5.Practitioners using the ‘Ray’ and/or ‘Tab’ products:

    You will be required to create an account and may be required to provide CureMetric with information regarding your [name, mobile number, email address, digital signature], and such other information as requested by CureMetric on the Ray and/or Tab Practitioner registration page, in order to complete your registration. Practitioner agrees to the use of the digital signature in the prescription and clinical notes as the regulatory requirements. CureMetric will not access the said digital signature for any other purpose under any circumstance. Upon registration, CureMetric will access non-personally identifiable information of your patients from your patient records. You agree to make your patients fully aware of such access.

    CureMetric reserves the right to extend and withdraw ‘ABS’ (also known as Instant) functionality to you at its sole discretion, based on the number of End-User appointments being honoured by you. The extension or withdrawal of such facility shall be intimated to you by CureMetric.

    You have an option under these products to switch on ‘End-User Feedback’. This will mean that you are giving one or more patients’ contact details to CureMetric’s feedback system. End-Users may choose to send feedback anonymously too, in which case you agree that you have no objection to such anonymous feedback. The feedback system will then send an SMS and email to the patient(s) asking for feedback which may then be published on the Website. You agree to make your patients fully aware of the possibility of their receiving such feedback queries.

  • 6.Practitioners using the ‘CureMetric Reach’ product:

    You will be required to create an account and may be required to provide CureMetric with information regarding your [name, mobile number, email address], and such other information as requested by CureMetric on the ‘CureMetric Reach’ Practitioner registration page, in order to complete your registration.

  • 7.End-Users and Practitioners using the Consult platform.

    You may be required to create an account and may be required to provide CureMetric with information such as your name, mobile number, email address, and such other information as requested by CureMetric on the CureMetric Consult registration page in order to complete your registration.